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Solution of Unable Login Https Secure Page

10August 2014
Sunday



Why unable to access https secure page?

Normally, you will get through on the Internet if you got the network ID (TCP/IP) that assign to your Mac / PC from DHCP Server.
Proxy server will respond to client requests and send the data of files and other resources as web pages. But the security login pages should ask for HTTPS server.
The main reason unable to access the Https secure page that because the information source has been changed. The "updated unknown" source makes the server confuse or not match from the secure database, so the server refuse the client's request.


Read the content or code / instruction -

The 8 possible reasons of unable to login the HTTPS page:

  1. Your computer's information source has been changed probably indirectly to make your information not match when login to the Https server.
  2. Any newest software or browser haven't updated yet? Such as OS X, Firefox, Safari, IE ...
  3. Check out your TCP/IP address has already expired.
  4. The digital certificate expired should be one of the main reasons to make you being not "trustful" to login the secure page.
  5. The firewall turn on or the anti-virus software is running that would be blocked you to solve the login problem.
  6. Login unusual user account and keychain access haven't verify yet.
  7. Parental Control block you login some secure pages.
  8. Expired Browser history interfere ...

The steps of the solution ...

  1. Understand the network configuration Video Duration: 03:13 - 05:59


    For Mac User: Go to "System Preferences" -> select "Network" -> click "Advanced" -> see the configure tabs "Wi-Fi" and "TCP/IP".

    Wi-Fi: Delete the unusual networks that would be confused your network connection.
    TCP/IP: click the "Renew DHCP lease" to request assign a new IP

    and then click "OK" and "Apply" tabs.


  2. To update the latest version browser Video Duration: 06:00 - 08:11


    For Mac User: using the browser of Safari and Firefox or IE (Internet Explorer).

    Firefox: open Firefox browser, click "Firefox" that on the left top corner bar, choose "About Firefox"
    check out the Firefox shortcut on desktop has updated yet; otherwise, replaces the new one for stopping the issue.
    Safari: click the apple symbol on the left top corner, choose "About this Mac" -> "Software Update"
    Free to download the latest browser on the official websites and it would be more safe.

  3. Clean up history & reset the browser Video Duration: 8:12 - 10:47


    The old links history and Cookies hang on the browser would be interrupted you to linking the login https secure pages. So you have to clean these all and reset the browser again.

    Firefox - Clean Cookies History: Click "Firefox" -> "Preferences" -> "Privacy" -> "click the link of "clear your recent history" -> "Choose "Everything" -> "Clear now" -> and then click "remove individual cookies" -> "Remove all cookies".
    Firefox - Reset: "Help" -> choose "Restart with Add-ons" -> click "Restart" tab -> Choose "Start in Safe Mode".
    ------------------------------------------ ------------------------------------------------------------------------------
    Safari - Remove cookies: Click "Safari" -> "Preferences" -> "Privacy" -> click "Remove All Websites Data"
    Safari - Clean history and Reset: Click "History" -> select the bottom "Clear History".
    and then click "Safari" -> select "Reset Safari".

  4. Verify Keychain Access Video Duration: 10:48 - 13:37


    For Mac users:

    Turn off your Mac firewall at this moment to allow the PC system updated.
    Go to 'System Preferences" -> "Security & Privacy" -> "Firewall" -> click the lock symbol at the left lower corner to unlock make changes -> login your username and password -> "unlock" -> click "Turn Off Firewall"
    Turn off defend software as Anti-Virus at this moment to allow the PC system updated.
    Unlock the Parent lock -> System Preferences -> Parental Controls
    Make sure use your main user to login your Mac and process the Keychain Access verification.
    Go to "Finder" -> "Applications" -> "Utilities" -> "Keychain Access" Click the "Keychain Access" that on the top left corner nearby Apple symbol -> Choose "Keychain First Aid" -> enter your username and password -> select "Verify" -> click "Start" tab

  5. Valid Digital Certificates Video Duration: 13:38 - 18:11


    For Mac users: Go back to Keychain Access -> Certificate

    Your digital certificates have already expired so that the main reason of why you can't access to the login page(https secure page)!

    Set up CA status
    Click "Keychain Access" on the left top corner -> "Preferences" -> choose "Certificates"
    Set Online Certificate Status Protocol (OCSP) and Certificate Revocation List (CRL) both set to "Best attempt", and then Priority to (OCSP).
    Get your "Public Key Certificate" - Request CA - Certificate Authority
    Click "Keychain Access" again and choose "Certificate Assistant" -> "Request a Certificate from Certificate Authority ..." -> Enter your valid email address and common name -> choose "Request is:" , "Email to the CA" or "Save to disk" -> click "Continue" and "Done" tab ->
    If chose "Email to the CA" and then drag the CA to your desktop from Mail attachment.
    Get your "Private Key" and make a confirmation
    Trustful Certificate - verify the trust certificate to allow you access the HTTPS server.
    Click the "Keychain Access" again and choose "Certificate Assistant" -> "Evaluate "A-Trust-nQual-01" ... -> "Generic (certificate chain validation only)" -> click "Continue" -> "Done"

  6. Create a new network location Video Duration: 18:12 - 24:31


    The old network information does not match with your local network ID.

    Create a new channel: "System Preferences" -> "Network" -> Click " + " to add a new channel -> Enter the Service name and then click "Create" tab. High light the channel you don't want and click " - " to delete it.
    Request a new IP address: High light the new channel -> Click "Advanced" -> "TCP/IP" -> choose "Using DHCP" -> "Renew DHCP Lease" -> click "OK"
    Add Google's Public Server optionally: Click "DNS" -> Remain your router IP and click " + "to add one more server " 8.8.8.8 " or " 8.8.4.4 " -> "OK"
    And then click "Apply" to complete the change request.
    Create a new location and connect to new channel
    "Assist me ... " -> "Assistant" -> create the new location name then click "continue" -> choose the network port configuration of Wi-Fi airport, cable, DSL or the other ... Then click "Continue" -> select the router you want to join and then put the password -> "Continue" -> Get the message of Ready to connect the network with your indicate router and click "OK" -> Click "Done" if you got the successfully connection."
    After creates the new location and the network connection seems faster. New location can able to recognize your local device that matches the last record.
    Hint to fix connection problem:
    Click "Assist me" -> "Diagnostics ... " -> choose "DHCP" (if you used DHCP) -> "Continue" to confirm if you used DSL or cable modem connection.
    Go to "Step 7" if you got the "restart" device message.

  7. Shut down all the devices Video Duration: 24:33 - 25:10


    Unplug all the devices and shut down your PC at least 30 minutes or you'd better to turn off over night, you have to go take a good sleep!


  8. Reconnection Video Duration: 25:37 - 27:53


    After the shutdown awhile and reconnect again. Suppose you can see the network has already connected to your router automatically and you've already gotten the TCP/IP address.

    "System Preferences" -> "Network"

    However, if not, please take the following steps;

    Click "Assist me" -> "Diagnostics" -> choose network port to "Wi-Fi" -> "Continue" -> check the box of "Use Wi-Fi" -> "Continue".
    Troubleshoot:
    • Reset the router and modem if you got the "restart" message again
    • Choose the network router that you want to connect and enter the correct password if requested
    • Click "Quit" if was successfully connected
    Hints:
    Choose the right channel connect to right location; otherwise, it will get slow because the server still searching your device IP located.

Directly login Video Duration: 27:55 - 32:40


After done the reconnection the first using any browser as Firefox, IE or Safari, put the URL directly to the top search bar instead of using any search engines as Google. This way to make a new path history, avoid through the search result page links that make the path indirectly and complicated.

open the content >>

see the code OR slideshow instruction

Step 1 - Understand the network configuration

when you understand that will help you easily to solve the issues

Step 2 - To update the latest version browser

Free to download the latest browser on the official websites and it would be more safe.

Step 3 - Clean up history & reset the browser

The old links history hang on the browser would be interrupted you to linking the https pages.

Step 4 - Unlock the Parental Controls

Seriously, that's one of issues blocking you. And also, turn off any anti-virus software at this moment to allow the PC system updated.

Step 5 - Verify Keychain Access

Make sure use your main user to login your Mac and process the Keychain Access verification.

Step 6 - Valid Digital Certificates

Your digital certificates have expired so that the main reason of why you can't access to the https secure page!

Step 7 - Trustful Certificate

verify the trust certificate to allow you access the HTTPS server.

Step 8 - Create a new network location

The old network information does not match with your local network ID.

Step 9 - Shut down all the devices

Unplug and shut down all the devices, go take a good sleep!

Step 10 - Reconnection

After the shut down awhile and reconnect again, the network has already connected to your router with the TCP/IP address.

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